Billing & Shipping Terms


BILLING AND SHIPPING TERMS

PAYMENT:

Alpacka Raft accepts the following payment methods:
Visa, Mastercard, American Express, Discover, and PayPal.

Alpacka Raft will only accept payment by check, money order, COD, or bank transfer with prior written authorization, and reserves the right to refuse such payment methods in its sole discretion.

ORDER PROCESSING: 

With over 500 different configurations to choose from, buying an Alpacka Raft is truly a custom experience! We will do our best to get you your order as soon as we can, but it building a custom raft can take 4-6 weeks to build. Please note that all orders are filled in the order received and subject to stock and materials on hand and seasonal handling delays. Typical order processing times are as follows:

  • In-Stock Items (Excluding Packrafts) – 2 business day handling period; 5 business days during peak season (April-July).
  • Packrafts – All of our packrafts are made to order. Build times are usually 5-10 days, but can be longer or shorter depending on the season. Peak season in the summer may be as long as 4-6 weeks.
  • Vectran and Custom Multi-Color Orders – All Vectran and Custom Multi-Color packraft orders are cut from scratch to order. Order processing time for these orders is generally 6-weeks, but may be longer or shorter depending on the season.
  • Retrofit and Repair – Our retrofit and repair department can get very busy from April-July. Plan ahead and have your repairs and upgrades completed in the offseason for faster handling times. Handling times for most repair and retrofit work will range from 2 business days to 4-weeks depending on the season and work request. Give us a call before sending your boat in

Please contact us before ordering if you have any questions about order processing and delivery times.

PAYMENT PROCESSING:

At the time an order is placed, your credit card will be charged for the total purchase amount.

ONCE AN ORDER HAS BEEN SUBMITTED, ADDITIONAL ITEMS CANNOT BE ADDED TO THE ORDER ONLINE.
If you’d like to modify or change an order, please call or email us and we’ll get you set up!

SHIPPING:

 

Tracking Information:

You should receive a notification from the shipping provider you selected to the email you provided at the time of your order. This email will include your tracking information once your order ships.  USPS emails come from Stamps.com. UPS emails come from UPS.  If you receive an Order Completion email from Alpacka Raft, but have not received your tracking information please check your junk or spam folder as it often lands there. Still having trouble tracking your package? Contact us at workshop@alpackaraft.com or 970-533-7119.

Shipping Options:

DOMESTIC: Alpacka Raft ships domestically via the following providers: USPS Priority Mail or UPS Ground.  If you are in Alaska or Hawaii USPS Priority is the most economical option.

INTERNATIONAL: Alpacka Raft ships internationally via USPS Priority International. This is typically estimated at 6-10 business days; however, this does not include customs processing time into your country (time varies by country). Note Alpacka Raft assesses a shipping charge only – any applicable duties and taxes are the responsibility of the recipient and will be due at the time of delivery.

 

** If you would like to request a custom international shipping quote, please contact workshop@alpackaraft.com (please include your ship-to address and the items you plan on ordering).

If you need Next-Day, 2-Day, or expedited international shipping services, please email workshop@alpackaraft.com prior to placing your order (please include your ship-to address and the items you plan on ordering), and we’ll assess whether we can accommodate your timing.