Billing & Shipping Terms


BILLING AND SHIPPING TERMS

PAYMENT:

Alpacka Raft accepts the following payment methods:
Visa, Mastercard, American Express, Discover, and PayPal.

Alpacka Raft will only accept payment by check, money order, COD, or bank transfer with prior written authorization, and reserves the right to refuse such payment methods in its sole discretion.

ORDER PROCESSING: 

With over 500 different configurations to choose from, buying an Alpacka Raft is truly a custom experience! We will do our best to get you your order as soon as we can. Please note that all orders are filled in the order received and subject to stock and materials on hand and seasonal handling delays. Typical order processing times are as follows:

  • In-Stock Items (Excluding Packrafts) – 2 business day handling period; 5 business days during peak season (April-July).
  • Packrafts – All of our packrafts are made to order. Build times are usually 5-10 days, but can be longer or shorter depending on the season.
  • Vectran and Custom Multi-Color Orders – All Vectran and Custom Multi-Color packraft orders are cut from scratch to order. Order processing time for these orders is generally 4-weeks, but may be longer or shorter depending on the season.
  • Retrofit and Repair – Our retrofit and repair department can get very busy from April-July. Plan ahead and have your repairs and upgrades completed in the offseason for faster handling times. Handling times for most repair and retrofit work will range from 2 business days to 4-weeks depending on the season and work request. Give us a call before sending your boat in

Please contact us before ordering if you have any questions about order processing and delivery times.

PAYMENT PROCESSING:

At the time an order is placed, your credit card will be charged for the total purchase amount.

ONCE AN ORDER HAS BEEN SUBMITTED, ADDITIONAL ITEMS CANNOT BE ADDED TO THE ORDER ONLINE.
If you’d like to modify or change an order, please call us and we’ll get you set up!