COVID-19 Update From Alpacka Raft
A response to the packrafting community about how we’re handling the pandemic.
Dear Packrafting Community,
If you had asked me a few months ago what message I would be giving to the packrafting community in April, I would have said that I was looking forward to a busy shop of 35 hardworking craftsmen and women making packrafts for a new season. I’d be excited for adventures in the backcountry, seeing photos of desert canyons, spring runoff, and the Brooks Range in June, and accompanying my wife Sarah and our infant son, Waylon, on his first Alaska packrafting trip. Instead, I am adding one more statement in what must seem like an interminable stream of announcements regarding COVID-19.
The COVID-19 pandemic has taken over our communities around the world at an exponential rate. We are in support of the stay in place executive order Colorado Governor, Jared Polis has implemented, closing all non-essential businesses, including Alpacka Raft. In this moment, the safety of our employees, the packrafting community, and all of society is our most essential responsibility.
The good news is that we are still taking orders. Our website is running, and our customer service team is available to answer any questions you may have, both via email and phone. Please make sure to leave a message and we will get back to you as soon as we can.
Although, we do not have an exact date on when we’ll be able to open, our shipment times should not be too much longer than normal, due to the lower volume of orders we are presently receiving. We will work as fast as possible to get your packraft shipped when we’re back in production.
And luckily, through the CARES Act, we are able to keep our 35 employees financially afloat during this challenging time, which means we will be ready to make your packraft as soon as the order is lifted.
We fully understand that a packraft is not going to be high on everyone’s list of purchases right now. But for those customers with the means to purchase, we are deeply thankful for every order and will work as fast, and as safely as possible, to get your order built and shipped. Your patience and support will help us stay financially afloat during these challenging times. We apologize in advance for the inevitable delays on customer service requests and orders, as we navigate this challenging time. In addition, we will not be able to process refunds (we are happy to process exchanges) or new service/repair orders for now. Thank you for your patience and understanding on this.
Finally, we have a few requests to the packrafting community until the COVID-19 pandemic has passed. First, while packrafting is a great way to enjoy social distancing, please remember to pursue mellower adventures closer to home. This will help to reduce the spread of the virus by travel and to avoid putting unnecessary pressures on emergency services and other resources, especially in smaller towns. Second, please follow all recommended precautions provided by the CDC and your local and state health authorities for your daily lives—even if you are not in a high-risk category. In fact, please strive to do better than those precautions.
These are indeed challenging times, but they are also an opportunity to work together to develop a stronger society. Alpacka Raft is prepared to weather this challenge and we wish you all safety and good health. We thank you for your continued support and look forward to seeing you on the river soon!
CEO & Co-Owner, Aplacka Raft