All items sent back to our shop for repair must have a return authorization number (RA#). To obtain one of these please fill out the following form completely. Once your boat is received at our workshop our repair technicians will evaluate your boat and send you an invoice for any repair costs. If you have questions about what you need done to your boat and would like to chat before you send it back please contact email@example.com Cheers!
Note: You must clean, dry, and remove all temporary repair materials from your raft prior to shipping it to us. If we need to do any of these at our shop, you will be billed at our shop labor rate of $60/hour and your repair work may be delayed. Contact us if you have questions on how to clean your boat or remove temporary repair materials.
Attn: Repair Service / RA# XXXXX
192 South Main Street
Mancos, CO 81328
You must mark the outside of your package with your RA#. Any package arriving at our shop without an RA# will be opened last, and as we have time.
Remember you must clean, dry, and remove all temporary repair materials from your raft prior to shipping
General Shop Labor Rate ($60/hour): Our general shop labor rate is $60 per hour plus materials, charged at 1/4 hour increments. We will charge this rate for anything that is not covered by our standard repair/replacement rates below or that is a bit more complicated. For example, a single minor tear repair will typically cost $25, but multiple minor leaks will be charged at the shop rate.
Boat Cleaning | Drying | Tape Residue Removal (starting at $25): If we need to clean, dry, wash, or spend time removing old repair materials or their residue your boat will be assessed a cleaning charge at our hourly shop rateswith a minimum charge of $25.
Main Valve Replacement ($60): We replace the main valve in your boat. Cost does not include a new inflation bag.
Top Off Valve Replacement ($50): We replace the elbow valve used for topping-off Alpacka Raft models built prior to 2017.
Minor Tear Repair (starting at $25): For small tears to your tube, floor, or spraydeck
Major Tear Repair (starting at $50): For larger, more intricate repairs to your tube, floor or spraydeck.
Velcro Replacement (starting at $30): We replace the velcro on your cruiser deck where it is wearing out
Floor Reinforcement (starting at $50): We usually prefer to reinforce the existing floor of your raft instead of a doing a full floor replacement. Replacing the floor adds weight to your boat due to the extra layer of fabric that remains under the tubes of the raft. Reinforcing the floor underneath the seat and feet areas still adds some weight, but you end up with a more durable floor in the high wear areas. This also allows for a full floor replacement if needed in the future – we can only replace the entire floor on a boat once.
Other Repairs: Have something unique not listed here? We’ll work on it at our standard shop rate, plus materials. You can contact us using the form above if you’d like a rough estimate.