Returns and Exchanges
Upon receiving your Alpacka Raft we suggest that you inflate it and inspect the raft and sit in it to test fit and sizing prior to taking it outdoors. You must Contact Us to obtain return authorization approval before sending in any returns. If a boat or product purchased at full price* does not meet your expectations and has not been used, we will exchange it, or accept a return as follows:
- Within 30 days of boat/product receipt: exchange of product for full value, or 90% refund (shipping not included in either option). Custom multi-color, vectran, and boats with additional tiedowns may be charged a 15% restocking fee for either exchanges or refunds.
- 30+ days: No returns or exchanges on boats or product.
Return shipping charges are not covered. Boats and other product must be returned clean, dry, undamaged and unused. No returns or exchanges will be accepted if the boat or product is dirty (this includes pet hair), or has been damaged or modified in any way.
Returns or exchanges of any used boats or product are subject to our prior authorization and subject to a restocking fee of not less than 20% and may be increased based on the condition of the boat when it is received.
*Sale and Closeout Items – No returns or exchanges will be accepted for any closeout or other sale items. The only exception is during our annual Holiday sale in November and December when our standard return policy applies.
All returns must be shipped to Alpacka Raft with a note including your name, contact information, and why you are returning the product. Please ship your return to:
P.O. Box 1091
Mancos, CO 81328